Client & Vendor Hub

One place for onboarding, governance and high-speed execution.

This hub helps clients and vendors move fast without breaking trust: clear SLAs, document checklists, audit-friendly governance, and simple support routes.

Enter the hub →
Designed for
Speed
low-latency approvals
Designed for
Quality
clear checklists
Designed for
Governance
audit-friendly flow
Client and vendor collaboration
Hub shortcuts
Client lane
Start requirements + SLAs
Vendor lane
Onboarding + compliance
SLA dashboard
What we measure
Support
Fast routes, no loops
Pro tip: If you can’t see the next step, the process is broken. This page is built to fix that.
Hub

Choose your lane

This hub is intentionally simple. Pick a lane, follow the checklist, and send docs through the secure email route.

Client lane

Kickoff → delivery → governance

A clean start prevents messy mid-project surprises.

Avg kickoff: 24–48h
1) Share requirements
  • • Role / scope / deliverables
  • • Timeline + priorities
  • • Must-have vs nice-to-have
2) Confirm SLAs
  • • Update cadence
  • • Quality gates
  • • Escalation route
View SLA dashboard →
3) Send documents securely

Use email with a clear subject. We’ll acknowledge within one business day.

Email requirements & docs →
Governance note: We keep decisions written (who, what, when) so everyone moves faster later.
Governance

SLA dashboard (what we measure)

These are sample targets. Final SLAs are confirmed per client engagement / vendor tier.

Recruitment & Staffing
  • Time-to-acknowledge requirement≤ 24h
  • Time-to-first shortlist48–72h
  • Status update cadenceDaily/Weekly
  • Duplicate submission tolerance0
IT Services Delivery
  • Weekly demo / proof1x / week
  • Release notesEvery deploy
  • Bug triage response≤ 24h
  • UAT support windowAgreed
Governance & Support
  • Document acknowledgement≤ 1 biz day
  • Escalation responseSame day
  • Issue closure (typical)2–5 days
  • Audit trailAlways
Escalation logic

When it’s important, it shouldn’t be complicated.

Use one subject line. Include one reference ID. We’ll route it to the right owner.

Support

Support routes (fast + human)

Pick the reason, generate a clean email, and send it. No logins needed today—still structured enough for algorithms and audit trails.

Open email client ↗

Attachments are supported via your email client. Keep filenames clear (Company_DocType_Date).

Best practices

How to get a fast response

Use one topic per email
Mixing topics slows triage. Separate threads = faster routing.
Add a reference ID
Invoice #, requirement ID, or project name helps us find context instantly.
State what you need
“Please confirm,” “Please review,” “Please approve,” with a deadline.
Tiny philosophy: Speed comes from clarity, not caffeine.