Speed + Quality + Governance | Growth • Marketplace • Supply Chain

Scale commerce fast — without breaking ops.

Retail & eCommerce wins on velocity—but keeps customers on reliability. Xrillion delivers recruitment, staffing, and delivery pods for growth, marketplace operations, and supply chain—backed by predictable SLAs and operational governance.

Shortlist speed

48–72 hrs

Role-fit proof points.

Governance cadence

Weekly

KPIs + risk log.

Ops posture

Predictable

SLAs + time-tracking.

Explore capabilities → Talk to a retail specialist ↗

Experimentation & conversion mindset Marketplace trust & safety ops Inventory & fulfillment optimization KPI-led operations governance

Convert demand → deliver reliably.

Growth, operations, and supply chain—aligned.

Engagement

Pods / Aug

Capacity with SLAs.

Controls

Governance

KPIs + cadence.

Focus: conversion, catalog quality, fulfillment SLAs, and customer experience.

Capabilities

What we deliver for Retail & eCommerce

From growth experimentation to marketplace ops and supply chain execution—our teams operate with measurable SLAs and governance.

Growth

Experimentation · CRM · Pricing

Improve conversion and retention with product + analytics talent built for measurable impact.

✓ Product analytics & experimentation
✓ Pricing & promotions enablement
✓ CRM, loyalty, lifecycle marketing ops
✓ Attribution / cohorting analytics
✓ UX optimization & funnel audits

Conversion-led KPI-driven

Marketplace

Catalog · Seller ops · Trust & safety

Run high-quality marketplaces with strong catalog discipline, operations, and safety controls.

✓ Catalog ops, taxonomy, enrichment
✓ Seller onboarding & performance ops
✓ Trust & safety workflows (policy + ops)
✓ CX ops, escalations, issue triage
✓ Marketplace analytics dashboards

Quality gates Safe scaling

Supply Chain

Demand · Inventory · Fulfillment

Improve on-time delivery and reduce cost-to-serve with planning, systems, and ops talent.

✓ Demand planning & forecasting
✓ Inventory optimization & replenishment
✓ WMS/TMS engineering & ops support
✓ Last-mile and returns workflows
✓ QA, automation, and process controls

SLA-first Cost-aware

Role families we frequently deliver

From specialists to managed pods

Hire one critical specialist—or deploy a pod (engineering + QA + governance) to move a program forward with predictable delivery.

Growth

Growth Product Managers
Experimentation Analysts
CRM / Lifecycle Marketers
Marketing Ops Specialists
UI/UX Designers

Marketplace

Catalog Ops Specialists
Seller Success Managers
Trust & Safety Analysts
Marketplace Program Managers
CX Ops Leads

Supply Chain

Demand Planners
Inventory Analysts
WMS/TMS SMEs
Fulfillment Ops Leads
Returns Ops Specialists

Data & Engineering

Data Engineers
Analytics Engineers
Backend Engineers
QA Automation Engineers
SRE / Platform Engineers

Operational governance and performance management

Governance model

Weekly cadence. Measurable outcomes.

Retail is a system: merchandising, catalog, inventory, fulfillment, and customer experience. We keep delivery measurable with KPIs, SLAs, and a consistent operating cadence.

Typical KPI set

• Time-to-shortlist / time-to-fill
• SLA adherence (timesheets, status, cadence)
• Conversion rate / AOV / retention (where applicable)
• Catalog quality and defect rate
• On-time delivery / return cycle time

Process flow

How we deliver for retail at scale

Retail needs speed—but also control. We pair hiring + delivery with governance to keep outcomes predictable.

Step 1

Calibration

Clarify KPIs, peak-season constraints, SLAs, tooling, and operating cadence. Define what “good” looks like.

✓ Scorecards + interview plan
✓ KPI + SLA mapping

Step 2

Sourcing + quality gates

Validate domain context (growth, marketplace, supply chain) and proof of execution—no resume roulette.

✓ Shortlist in 48–72 hrs
✓ Practical proof points

Step 3

Execution cadence

Weekly governance: KPIs, risk tracking, delivery updates, and operational checklists aligned to your peak cycles.

✓ KPI dashboard
✓ Risk log + actions

Step 4

Launch + stability

Release readiness, playbooks, and operational handoffs—so scale doesn’t create chaos.

✓ Runbooks + SOPs
✓ Operational governance

Why this works

Because operational excellence is a product feature.

We keep controls visible while delivery moves—so your roadmap doesn’t turn into a “we’ll fix it after peak” story.

FAQs

Common questions

Retail complexity hides in execution: catalog discipline, inventory realities, and fulfillment SLAs.

Search FAQs

Ctrl K

Tip: press Ctrl + K (or ⌘ + K) to jump into search.

Can you support growth teams (product + marketing ops)?

Yes—analytics, experimentation, CRM/lifecycle, and UI/UX.

We support product analytics, experimentation frameworks, lifecycle/CRM operations, and UX optimization so conversion improvements are measurable—not vibes.

Do you cover marketplace operations and catalog quality?

Yes—catalog ops, seller ops, trust & safety, and CX ops.

We help build clean catalog systems and operations with governance: QA checks, policy workflows, escalations, and performance tracking for sellers.

Can you support supply chain, fulfillment, and returns?

Yes—planning, WMS/TMS, ops, and process controls.

We deliver analysts and engineering support across planning, inventory, fulfillment operations, last-mile programs, and returns workflows—with SLAs and weekly cadence.

How do you ensure predictable outcomes?

SLAs, time tracking, KPIs, and governance rituals.

We run weekly governance (KPIs + risks), enforce time tracking and reporting, and keep delivery transparent so teams can scale without surprise breakdowns.