Speed + Quality + Governance | OSS/BSS • NOC • 5G Programs

Keep networks resilient — with governed telecom talent & delivery pods.

Telecom doesn’t tolerate “almost.” We help operators, OEMs, and system integrators scale teams for OSS/BSS transformations, NOC operations, and 5G programs—with predictable SLAs, disciplined change control, and runbook-first delivery.

Shortlist speed

48–72 hrs

Role-fit proof points.

Ops governance

Weekly

KPIs + incident trend.

Program delivery

SLA-led

Change-controlled.

Explore telecom capabilities → Talk to a telecom specialist ↗

Incident & change discipline Runbook-first operations KPI dashboards + SLA reporting Automation & observability

Telecom towers and network infrastructure

OSS/BSS, NOC, and 5G—under governance.

Because uptime is a lifestyle.

Engagement

Pods / Aug

Capacity + cadence.

Ops controls

ITIL-ish

Change + incident.

Focus: uptime, automation, capacity, and clean handovers.

Capabilities

What we deliver for Telecom & Networks

We support operators, towercos, OEMs, and telco system integrators with talent and delivery pods across core systems, operations, and 5G modernization.

OSS/BSS

Order · Billing · Provisioning · Assurance

Modernize telco platforms with integration discipline, product thinking, and governance.

✓ Order mgmt, provisioning, catalog, rating/billing
✓ Service assurance & ticketing integrations
✓ API/middleware, TMF-aligned integration (as applicable)
✓ Migration & cutover planning + runbooks
✓ QA automation + regression strategy

Cutover-safe Integration-led

NOC & Operations

Monitoring · Incident · Change · SLA

Operate networks reliably with disciplined incident response and measurable SLAs.

✓ NOC L1/L2/L3 operations (as needed)
✓ Event correlation, alert hygiene, noise reduction
✓ Incident, problem, and change discipline
✓ Runbooks, SOPs, post-incident reviews
✓ SLA reporting + performance dashboards

Runbook-first SLA-visible

5G Programs

RAN · Core · Transport · Automation

Scale 5G rollouts with program governance, testing discipline, and automation.

✓ Program/PMO support + governance cadence
✓ Integration & validation testing (as applicable)
✓ NFV/SDN enablement (where relevant)
✓ CI/CD for network functions + automation
✓ Observability + AIOps foundations

Program-led Automation-ready

Role families we deliver

Specialists, squads, or managed pods

For telecom, we often combine engineering + QA + governance so delivery stays predictable—even during releases and cutovers.

OSS/BSS

OSS/BSS Business Analysts
Integration Engineers (API/Middleware)
Billing/Rating SMEs
Provisioning/Order Mgmt SMEs
QA Automation (Telco systems)

NOC & Reliability

NOC Analysts (L1/L2/L3)
Network Monitoring Engineers
SRE / Observability Engineers
Incident & Problem Managers
Runbook/SOP Specialists

5G Programs

Program Managers / PMO
Integration & Validation Test
Automation Engineers
Platform/Cloud Engineers
Release/Change Coordinators

Network Automation

NetDevOps Engineers
CI/CD + IaC Engineers
Telemetry/Streaming Engineers
AIOps / Event Correlation
Security (Network/Cloud)

Operational governance

KPIs, change control, and clean handovers.

Telecom programs succeed when operations, engineering, and governance run as one system. We align execution with metrics, incident patterns, and release readiness.

Typical KPI set

• MTTA / MTTD / MTTR trends
• Alert noise ratio + correlation coverage
• Change success rate + rollback rate
• SLA compliance + availability reporting
• Runbook coverage + post-incident actions

Process flow

How we deliver telecom programs (without chaos)

OSS/BSS cutovers, NOC operations, and 5G rollouts require disciplined change, predictable execution, and evidence-friendly governance.

Step 1

Scope & controls

Define goals, systems impacted (OSS/BSS/NOC/5G), release windows, and non-negotiables (approvals, evidence, rollback).

✓ Scorecards + interview plan
✓ Governance checklist

Step 2

Talent + pod setup

Staff specialists or pods (engineering + QA + ops) with practical proof and telecom context.

✓ Shortlist in 48–72 hrs
✓ Runbook-first mindset

Step 3

Execution cadence

Weekly governance, KPI dashboard, incident trend reviews, and change readiness checkpoints.

✓ KPI + SLA reporting
✓ Risk log + actions

Step 4

Release & handover

Test evidence, approvals, cutover runbooks, rollback plans, and clean handovers to operations teams.

✓ Release governance
✓ Runbooks + SOPs

Why this works

Because uptime isn’t luck. It’s a process.

We make delivery measurable—so your NOC isn’t surprised at 2am, and your cutovers don’t become folklore.

FAQs

Common questions

Telecom is a beautiful machine. It’s also a machine that never sleeps.

Search FAQs

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Can you support OSS/BSS transformations?

Yes—order, billing, provisioning, assurance, integration + QA.

We provide engineers, analysts, QA automation, and governance to keep migrations and cutovers controlled and test-evidenced.

Do you provide NOC operations support?

Yes—L1/L2/L3 (as needed), runbooks, KPIs, and incident discipline.

We can staff NOC functions and help uplift operations by improving alert hygiene, escalations, SOPs, and KPI reporting.

Can you support 5G programs and modernization?

Yes—program support, testing, automation, and governance cadence.

We support program delivery roles (PMO), integration/validation testing, automation, and observability foundations.

Do you do network automation and AIOps?

Yes—NetDevOps, telemetry, CI/CD, and event correlation.

We can build automation foundations and observability for faster detection, fewer false alarms, and more reliable operations.